IFKAD editions

IFKAD 2011

The Knowledge-Based Foundations of the Service Economy

Tampere, Finland

Purpose

The 6th International Forum on Knowledge Asset Dynamics aimed to encourage discussions about intellectual capital research and management practices for addressing the challenges and opportunities present in today’s service-dominant business landscape. The IFKAD community is built on the premise that organisational knowledge assets represent the key value drivers of modern organisations of the post-industrial knowledge society. While we have been witnessing an evolution towards the knowledge society, a simultaneous shift from industrial to service activities has taken place. In fact, in many countries services already account for as much as 70-80 percent out of all economic activities. As a result, the service management discipline has evolved to examine the specific issues related to the service context.
In addition to the significance of the services sector, the service theme was selected for IFKAD 2011 for the following reasons. First, service management and IC management have a lot in common. By definition, services can be viewed as intangible products and the act of servicing can be interpreted as the application of knowledge and skills by one organization for the benefit of another. Thus, in both service and IC management disciplines the key challenges underpin the issue of dealing with intangible phenomena and creating value from them. Second, the IC approach offers both analytical and managerial tools which seem well-suited for addressing some of key the service management challenges. Similarly, we can assume that the service management theories and models might facilitate a better understanding on how knowledge assets can be turned into customer value. So far, only limited attention has been paid on research linking the IC and service themes.
The 6th IFKAD 2011 was organized by the Institute of Knowledge Asset Management, Tampere University of Technology and University of Basilicata. The event was held on 15-17 June 2011 in Tampere, Finland.

Key Themes

First, papers discussing the role of knowledge assets in company value creation were invited from different perspectives such as the following:

  • The impacts of IC management – lessons learned from applying IC management
  • Intelligent cities, regions and nations: how IC contributes to national and regional prosperity?
  • Managing the “soft” dimensions of organisational performance, e.g. energy, passion and trust
  • Measuring IC and intangible phenomena in general – what is new in the measurement area?
  • Information systems and technologies to support IC and KM activities
  • Embedding IC perspective in other (traditional or emerging) managerial disciplines
  • Business models for capitalising on IC

Second, IFKAD 2011 encourages especially contributions discussing the role of IC in the context of services, e.g. from the following perspectives:

  • Managing IC in service organisations
  • IC and challenges facing the public sector
  • Knowledge-intensive services – how to manage intangible key assets and outputs?
  • Managing the co-creation (customer-producer interaction; knowledge flows) of services
  • Measuring service productivity: capturing the intangible service outputs / outcomes
  • Linking the research streams of IC management and service management
  • Understanding value creation in complex service systems, e.g. cities and value networks

Special Tracks

Keynote Speakers

Professor Edvinsson is a key pioneering contributor to both the theory and practice of Intellectual Capital. He was the world’s first director of IC in 1991, and prototyping the Skandia Future Center as the World´s first Lab for IC.
In 1998 received the prestigious Brain Trust “Brain of the Year” award, UK for his pioneering work on IC. In 1999 noted as MAKE -Most Admired Knowledge Award on Knowledge Leadership. In 2006 also listed in a book by London Business Press, as one of The 50 Most influential Thinkers in the World. He is listed in Who’s Who in the world. Associate member of The Club of Rome. Cofounder and Chairman of The New Club of Paris, focused on the Knowledge Economy Agenda.
Educated both at the University of California, Berkeley, USA, and Lund University, Sweden. Author of numerous articles and books on Intellectual Capital. Serving on the Board of Directors of several knowledge intensive enterprises. He is also serving on the Jury of the Swedish Knowledge Award as well as the Globe Forum Jury for Sustainability City Award. Honorary Chairman of the UK based Henley Management College, Knowledge Management Forum. Since 2000 Professor, adjunct at Lund University on Intellectual Capital and since 2006 Visiting Chair Professor at The Hong Kong Polytechnic University. In 2009 also appointed Guest Professor at Jiaotong University, Xian, China. In June 2010 awarded in Kuala Lumpur for Branding of Human Capital.

Dr. Jay Liebowitz is a Visiting Professor in the Stillman School of Business at Seton Hall University. He previously served as the Distinguished Chair of Applied Business and Finance at Harrisburg University of Science and Technology. Before HU, he was the Orkand Endowed Chair of Management and Technology in the Graduate School at the University of Maryland University College (UMUC). He served as a Professor in the Carey Business School at Johns Hopkins University. He was ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked #2 in KM Strategy worldwide according to the January 2010 Journal of Knowledge Management. At Johns Hopkins University, he was the founding Program Director for the Graduate Certificate in Competitive Intelligence and the Capstone Director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.
Prior to joining Hopkins, Dr. Liebowitz was the first Knowledge Management Officer at NASA Goddard Space Flight Center. Before NASA, Dr. Liebowitz was the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, Professor of Management Science at George Washington University, and Chair of Artificial Intelligence at the U.S. Army War College.
Dr. Liebowitz is the Founding Editor-in-Chief of Expert Systems With Applications: An International Journal (published by Elsevier). He is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems). He has published over 45 books and a myriad of journal articles on knowledge management, analytics, financial literacy, intelligent systems, and IT management. Dr. Liebowitz served as the Editor-in-Chief of Procedia-CS (Elsevier). He is also the Series Book Editor of the new Data Analytics Applications book series (Taylor & Francis). In October 2011, the International Association for Computer Information Systems named the “Jay Liebowitz Outstanding Student Research Award” for the best student research paper at the IACIS Annual Conference. Dr. Liebowitz was the Fulbright Visiting Research Chair in Business at Queen’s University for the Summer 2017 and a Fulbright Specialist at Dalarna University in Sweden in May 2019. He has lectured and consulted worldwide.

Tommi Rasila started in his position in October 2004, while finishing his doctoral degree on Venture-to-Capital (V2C) paradigm and growth venturing in Tampere University of Technology. During the past decades he has actively participated in several companies as a founder or an owner. The latest achievement in serial entrepreneur Rasila’s career was home theatre and sound reproducer manufacturer Sample Rate Systems established in 1993. The company was sold in May 2000 to the world’s second largest electronics manufacturing services company Flextronics International (Nasdaq: FLEX). In his current position Rasila is able to leverage his expertise and skills to the benefit of his native grounds as whole. He is also involved in several SME companies as a member of board or an advisor.

Göran Roos is Chairman of VTT International, Honorary Professor at Warwick Business School in the UK, Visiting Professor of Intangible Asset Management and Performance Measurement at the Centre for Business Performance at Cranfield University and Senior Advisor, Asia Pacific at Aalto Executive Education Academy.
He has been Visiting Professor of Innovation Management and Business Model Innovation at VTT Technical Research Centre of Finland [where he still holds the title of Professor], part-time visiting Intellectual Capital Adjunct at Melbourne Business School, Mt. Eliza Centre for Executive Education and part-time Industrial Professor of Strategy and Internationalisation at the Norwegian School of Management in Oslo. He has also been a Visiting Research Associate in technology-based business development at the Institute for Policy Science located at the University of Saitama Campus Kita-Urawa, Japan and in Biotechnology at the Swedish University of Agricultural Sciences in Uppsala, and in Intellectual Capital at Henley Management College.
Göran is the founder or co-founder of several companies in many countries and is presently the Managing Director for Intellectual Capital Services Ltd and he has worked as a consultant in 50 countries and has served in management positions in several European and US-based corporations and presently sits on several corporate advisory boards.
Göran is one of the founders of modern intellectual capital science and a recognised world expert in this field and a major contributor to the thinking and practice in the areas of strategy and innovation management as well as industrial and innovation policy.
Göran is the author and co-author of over one hundred books, book chapters, papers and articles on Intellectual Capital, Innovation Management, Strategy and Industrial Policy many of which have been recognised with awards.
Göran was named one of the 13 most influential thinkers for the 21st Century by the Spanish business journal “Direccion y Progreso” and have been appointed Thinker in Residence by the South Australian Premier for the period commencing 2011.

JC Spender – www.jcspender.com
BA MA (Engineering) Oxford UK; PhD (Corp Strategy) Manchester Bus. Sch. UK
Served in experimental submarines before Oxford. After graduation, did reactor design and development work with Rolls-Royce & Associates on the UK nuclear submarine program. Moved to IBM as large account salesman and team leader, and then into strategy consulting.
Next to a career in investment banking – but quit commerce in 1971 to enter the Manchester PhD program. Thesis awarded the US Academy of Management AT Kearney Prize in 1980 and published as Industry Recipes (Blackwell 1989).
Served on the faculties of City University (London), York University (Toronto), UCLA, University of Glasgow, and the Chair of Entrepreneurship and Small Business at Rutgers (New Jersey).
After a year’s sabbatical with the Advanced Technology Program (US Department of Commerce) appointed Dean, School of Management, New York Institute of Technology and then Dean, School of Business and Technology, Fashion Institute of Technology (SUNY), New York. Retired April 2003.
Awarded, jointly with Robert Grant, the Strategic Management Society’s 2007 Best SMJ Paper Prize for the 1996 Special Issue on Knowledge.
Currently Svenska Handelsbanken Visiting Professor at the School of Economics and Management, Lund University (Sweden), Visiting Professor ESADE/Universitat Ramon Llull (Spain), Visiting Professor Cranfield School of Management, and Visiting Professor Open University Business School.

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eBook Proceedings IFKAD 2011

Proceedings IFKAD 2011, Tampere, Finland 15-17 June 2011
Knowledge-Based Foundations of the Service Economy
ISBN: 978-88-96687-05-5
pdf eBook

€35.00