Reference No. of the Track: 01
Short Description:
In recent years, technological advancements have become integral to human life and, notably, the integration of artificial intelligence (AI) has emerged as a prevalent trend in this technological era (Özen and Özgül Katlav, 2023). AI technology has permeated diverse sectors including engineering, banking, medical treatment, and hospitality, where it…
In recent years, technological advancements have become integral to human life and, notably, the integration of artificial intelligence (AI) has emerged as a prevalent trend in this technological era (Özen and Özgül Katlav, 2023). AI technology has permeated diverse sectors including engineering, banking, medical treatment, and hospitality, where it…
Keywords:
Artificial Intelligence (AI), service industry, perceptions, drivers, barriers, employees, stakeholders
Artificial Intelligence (AI), service industry, perceptions, drivers, barriers, employees, stakeholders
Organizers:
Claudia Cozzio, Free University of Bolzano, Italy
Massimo Morellato, Free University of Bolzano, Italy
Oswin Maurer, Free University of Bolzano, Italy