Harri Laihonen is a Professor of Health and Social Management at the University of Eastern Finland in Kuopio. His research interests span both knowledge management and performance management. Much of his work has been on improving the understanding about organizational performance in different organizational settings and designing performance management systems for public sector organizations, networks, and service systems. Recently, he has been interested in how institutional complexity and public sector reform affect knowledge and performance management. Professor Laihonen is actively participating university-industry collaboration and applies action-oriented research approaches to gain an understanding about the timely management issues. During his academic career, he has worked closely with private, public and thirds sector organizations to help them develop their management practices.